Description:

​Black Box is hiring a Desktop Support Engineer for its corporate IT team in Mumbai. This strictly in-office infrastructure role is responsible for face-to-face and remote enterprise technical support for Black Box employees. Moving past traditional helpdesk triage, this role focuses heavily on modern endpoint management, device compliance, and endpoint security. You will oversee automated provisioning workflows using Microsoft Intune and Windows Autopilot, handle automated patch orchestration through ManageEngine Desktop Central, and debug complex local or remote network connectivity bottlenecks. Additionally, you will support corporate video conferencing systems, manage user profiles inside Active Directory, and handle hardware break/fix lifecycle tickets using ServiceNow.

​Key Technical Skills:

​Microsoft Intune (Endpoint Manager), Windows Autopilot, ManageEngine Desktop Central, Windows 10/11 OS, Microsoft Entra ID (Azure AD), Active Directory, Office 365, ServiceNow, Patch Management, Virtual Desktops (Citrix/Windows 365), Core Networking (DHCP, DNS, VPN), Veeam Backup, CrowdStrike Endpoint Security

​Requirements:

• ​3 or 4-Year Graduate Degree in Information Technology, Computer Science, or a related field.
• ​5 to 8 years of hands-on technical experience troubleshooting hardware, software, and networking components within an enterprise corporate environment.
• ​Direct production expertise configuring and administering Microsoft Intune policies, configuration profiles, application packaging, and zero-touch deployment via Windows Autopilot.
• ​Hands-on operational mastery of ManageEngine Desktop Central to automate security patch management, asset tracking, and corporate software distribution.
• ​Expert-level understanding of Windows 10/11 internals (Control Panel, Device Manager, registry adjustments) and full Microsoft Office 365 support (including granular Outlook troubleshooting covering OST/PST replication, email profiles, and archiving).
• ​Reliable familiarity navigating Microsoft Entra ID (Azure AD) and on-premise Active Directory for group policies, password resets, and user property definitions, alongside basic interaction with endpoint security agents like CrowdStrike.
• ​Proven capacity to locally and remotely diagnose network stack friction involving IP routing, DHCP reservations, DNS resolution, corporate VPN clients (Cisco AnyConnect), and hardware NICs.
• ​Experience utilizing ServiceNow for monitoring, updating, and closing support tickets under strict SLA guidelines, while writing comprehensive Standard Operating Procedures (SOPs).
• ​Industry-standard certifications such as CompTIA A+, Microsoft Modern Desktop Administrator credentials, or ITIL v4 frameworks.